Damaged Product / Courier Damage
If Your Parcel Arrives Damaged
Damaged Product / Courier Damage
In the rare event that your product is damaged during transit, please follow the steps below so we can resolve it quickly.
Last updated: September 2026What to Do When Your Product Arrives Damaged
If the product is damaged during transit, you must:
- Take clear photographs / videos of the outer package.
- Take clear photographs / videos of the damaged product.
- Keep the original packaging intact.
- Contact Ghee by Amma within 48 hours of delivery.
- Provide your order number along with the photographs / videos.
How We Resolve It
Our team will review your complaint along with the provided evidence.
Verification
If the damage is verified as courier / transit damage, a replacement will be provided at Ghee by Amma’s cost.
Replacement Shipping
The replacement shipping cost for verified courier damage is fully covered by Ghee by Amma.
What Is Not Covered
No return or exchange will be provided for opened, used or customer-preference-related reasons.
Remember: Please report the damage within 48 hours of delivery, keep the original packaging, and share your order number along with clear photos / videos. This helps us resolve your complaint as quickly as possible.
Report a Damaged Product
Send us your order number and photos/videos — we will take care of the rest.
